As operators strive to become best in class, there is a relentless drive to improve revenue assurance maturity across strategy, organization and people, scope of activities processes, and the use of tools. Amdocs revenue guard an industryleading risk assurance management recently won an award at the tmforum in nice for participating in the catalyst connected citizen. Analysis and modelling of fraud and revenue assurance. Revenue assurance ra has been a problem for the telecom companies since the very early stages. Parcus group analytics, corporate training courses and consulting services for telecom and ict industry. The new standard replaces the contingent cap methodology with a requirement that telecom entities determine the amount of revenue for each element in a bundle by allocating the transaction price based on standalone selling prices. Revenue assurance has finally caught the attention of the top management of telecommunication operators worldwide. Fin121 revenue assurance and fraud management in telecom description this course is also available as a live distance learning course a 5day training course integrating theoretical presentations, exercises, case studies and workshops that. This article argues that business assurance is the best term to describe this broader set of controls software that can find a home in numerous departments or functions of a csps business. Revenue assurance in different sectors in telecom roaming. Faced with ongoing disruption from every side, operators have recognized and are taking advantage of their pivotal enabling role in a digital society. Fraud can be viewed as an intentional revenue loss. Delivering further value to the revenue, cost and cash agenda. Pdf impact of over the top ott services on telecom.
The starting point for the future of revenue, cost, and fraud assurance is meeting the new challenges of the telecom business. The grapa standards overview this document summarizes the current working draft of the grapa standards as proposed for ratification. Identifying and systematically fixing errors entails tracking and auditing a tremendous volume of data, often derived from crossfunctional information systems. Revenue leakage is a risk in any industry which handles high volumes. Revenue assurance in online resumes, cv, curriculum.
Revenue assurance a critical tool for telecom success. Our experience suggests that the potential for overall revenue leakage can be in excess of 11%. This is typically the result of a missing data set in a particular given table or system file. The grapa standards revenue assurance for the revenue. This coupled with a stagnant growth environment and falling. You may, however, unsubscribe from these communications at any time. Tm forums revenue assurance program documents the state of the art in. That is why telecom executives pay particular attention to revenue assurance, its completeness and integrity. Telecom staff and executives working in the areas of finance, product management, marketing and pricing plus any other telecom staff interested to understand the topic. Revenue assurance ra telecommunication services, is the use of data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand. Tm forums revenue assurance program documents the state of the art in revenue assurance.
Telecom operators continue to lose billions of dollars every year due to revenue and fraud leakage. Revenue assurance ra telecommunication services, is the use of data quality and process. Purpose of the course is to acquire fundamental knowledge and skills required to detect, analyse, fix and reclaim revenue leakages, as well as to measure and report on the financial impact of ra findings. It is an attempt to build a community around the idea of designing standard and open tool that supports risk based approach of doing cost and revenue assurance in telecom industry. Most telecom executives would agree that inefficient control over the revenue stream process may cause revenue leakage of up to 5% or more. Vp for finance and revenue assurance, spice telecom i searched extensively for a comprehensive reference on revenue assurance and was very lucky to. These standards have been developed based upon the input provided by hundreds of revenue assurance professionals around the world communicated through facetofact interviews, online benchmark students and. Suddenly there was a revenue assurance manager for every department in every telecom company. Developed over 2 years by dozens of professionals, this reference provides a comprehensive guide to the organization and practice of revenue assurance. Revenue assurance helps csps get rid of revenue leakages and increase profit ability.
We assist such organizations in identifying and plugging gaps in the revenue cycle and providing assurance to management that there is minimal opportunity for leakage. Telecom billing time for a change the new role of the billing systems and challenges facing csps in the billing space the new role of telecom billing in recent years, many changes have shaped the telecom services market. We have even seen the revenue assurance professional move up to an almost clevel type standing in some of the more progressive and innovative telecoms. Revenue assurance challenge and opportunity telecom operators reality is a technologically complex, competitive and global environment. How can a ceo use revenue assurance effectively youtube. Telecom revenue assurance and fraud management training duration 3 days 551 wilmot road new rochelle, new york 10804 united states t e l e c o m s y s t e m s o v e r v i e w r a f m f u n d a m e n t a l s d a t a w r a n g l i n g a n a l y s i s h a n d s. Revenue assurance helps monitor and prevent revenue loss caused by faulty billing systems, poor deployments and consumer fraud. The goal of revenue assurance is to improve financial performance by eliminating mistakes in business processes and transactions.
The essential revenue assurance checklist subex limited. Ml and ai the future of revenue assurance and fraud. Revenue assurance in different sectors in telecom free download as word doc. The activity is the use of data quality and process improvement methods that improve profits, revenues and cash flows without influencing demand. Telecom operators reality is a technologically complex, competitive and global environment. Revenue assurance was once considered a luxury in the telecoms sector. Telecom operators reality is a technologically complex, competitive and. Business controls software, originally developed for ra, is finding application in other areas of the business such as internal audit, collections, security and risk management. Operators may underdeclare traffic volumes and thus revenues to the state. Revenue assurance ra is a niche business activity most commonly undertaken within businesses that provide telecommunication services. Fraud management and revenue assurance ra are both key factors in. The telecom business, fraud, cost, and revenue assurance.
Revenue assurance function continues to evolve and adapt to changing business requirements is a must. And to learn where telecom is likely headed, tri analyzes a revealing late 2010 netcracker global opinion survey of 50 boss leaders. Amdocs contributed advanced analytics, cyberfraud and behavior analysis to the project championed by orange group and ntt, in collaboration with bearingpointinfonova, esri and. This was defined by a tm forum working group based on research documented in its revenue assurance technical overview. Impact of over the top ott services on telecom service providers article pdf available in indian journal of science and technology 8s4. Both commercial and retail customers could be contributing to loss of income. We detected important revenue leakages, streamlined revenue processes, strengthened the internal control environment and inc reased transpa renc y, continuously exceeding the revenue assurance straight to your bottom line our clients. Anyone considering undertaking a revenue assurance project should use these documents as their best reference in the industry for how to tackle the challenge. Learn about telecom revenue assurance, key challengers and now to overcome those. New technologies and the arrival of otts have meant increased competition, even in national markets, from global players with highly disruptive business models. It drives you step by step into the ra world and gives you the required knowledge in a simple.
Data quality aspects of revenue assurance practice oriented katharina baamann. In a survey conducted by zafin, it was found that revenue leakage was prevalent across different lines of business. New technologies and the arrival of otts have meant increased competition, even in national markets, from global players with highly disruptive business. Revenue assurance departments were established internally within every telecom company, and outside experts were hired to train teams to get costs under control. Billing revenue assurance audit complexities challenges. Technical guide on internal audit in telecommunications. Solving revenue leakage and fee transparency with ibs relationship value management 2 revenue leakage can occur in all areas of a bank.
Mobileum may use the contact information you hereby provide to us to contact you about our products and services. Telecoms revenue assurance basic principles assuringbusiness. The long awaited reference document summarizing the fully ratified standards for the practice of revenue assurance in the telecommunications industry. As operators strive to become best in class, there is a relentless drive to improve revenue assurance maturity across strategy, organization and people. Parcus group analytics, training and consulting services. Telecom revenue assurance white paper tele info today. It provides an indepth insight into revenue assurance and fraud management for the telecom industry. Background new 3rd generation 3g services have been built to create a strong attraction, almost addictive or viral in nature nokia white paper. The revenue assurance standards 2009 by rob mattison. Revenue assurance is a discipline that allows telecom ceos to greatly increase their effectiveness by giving them the ability to better monitor and adjust strategy to. Revenue assurance training telecom new zealand international is pleased to host the revenue assurance training conference in auckland, from tuesday 29th thursday 31st may 2012 an agenda will follow will be sent out separately.
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